Get the root password for a Guest Introspection VM (SVM)

I recently had an issue where I needed to collect logs from a Guest Introspection VM as part of troubleshooting McAfee Anti-Virus performance problems. In order to collect the logs I needed to obtain the root password for my Guest Introspection VMs. I quickly realized there wasn’t a great source online for doing so and decided to publish this article.

  • SSH to the NSX Manager appliance and login with the admin account.
  • Enter the following command to elevate to root. When prompted, enter the root password you set while deploying the NSX Manager appliance.

en

  • Enter the following command to enter tech support mode. When prompted for the password type:
    IAmOnThePhoneWithTechSupport

st eng

  • Issue the following command to output the root password for the Guest Introspection VMs:

/home/secureall/secureall/sem/WEB-INF/classes/GetEpsecAppliancePassword.sh

References

https://kb.vmware.com/s/article/2149630

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.