Get the root password for a Guest Introspection VM (SVM)

I recently had an issue where I needed to collect logs from a Guest Introspection VM as part of troubleshooting McAfee Anti-Virus performance problems. In order to collect the logs I needed to obtain the root password for my Guest Introspection VMs. I quickly realized there wasn’t a great source online for doing so and decided to publish this article.

  • SSH to the NSX Manager appliance and login with the admin account.
  • Enter the following command to elevate to root. When prompted, enter the root password you set while deploying the NSX Manager appliance.


  • Enter the following command to enter tech support mode. When prompted for the password type:

st eng

  • Issue the following command to output the root password for the Guest Introspection VMs:



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