I recently had an issue where I needed to collect logs from a Guest Introspection VM as part of troubleshooting McAfee Anti-Virus performance problems. In order to collect the logs I needed to obtain the root password for my Guest Introspection VMs. I quickly realized there wasn’t a great source online for doing so and decided to publish this article.
- SSH to the NSX Manager appliance and login with the admin account.
- Enter the following command to elevate to root. When prompted, enter the root password you set while deploying the NSX Manager appliance.
- Enter the following command to enter tech support mode. When prompted for the password type:
- Issue the following command to output the root password for the Guest Introspection VMs: